Is your restaurant on GrabFood but struggling with low orders? You’re not alone. Many restaurants in Thailand, Singapore, and beyond face the same challenge — but the good news is, low performance on Grab is rarely permanent. With the right adjustments, you can turn things around quickly.
In this guide, we’ll cover the most common reasons for low orders on GrabFood and the exact steps you can take to fix them. These strategies are based on proven methods that have helped restaurants boost visibility, attract more customers, and increase sales.
If customers can’t find you easily, they can’t order from you. Grab’s algorithm decides where your restaurant appears in search results and carousels. If you’re buried on page 5, even the best food won’t help.
🛠 Solution: Search for your own restaurant in the GrabFood app using common keywords for your cuisine (e.g., “Thai BBQ Bangkok”). If you don’t appear in the top results, work on improving your ranking by boosting acceptance rate, maintaining high ratings, and running promotions. These are factors Grab’s algorithm rewards.
Restaurants with active promotions get featured more and attract higher click-through rates. If you have no promos, you miss out on special sections in the app and lose customers to competitors offering deals.
🛠 Solution: Create at least one ongoing promotion — even a small discount or free drink with a meal can work. Use Grab’s Merchant portal to schedule promos for slow periods, like weekday lunches. Track results and adjust offers to keep them profitable.
Low-quality or missing photos are a big reason customers skip a restaurant. On GrabFood, people order with their eyes first.
🛠 Solution: Replace blurry or dark images with bright, appetizing shots. Ensure all popular dishes have photos. Even using a smartphone with good lighting can make a huge difference.
A long, unorganized menu overwhelms customers. If your best dishes are buried, you’re losing sales.
🛠 Solution: Put best-sellers and high-profit items at the top. Group items into clear categories and use descriptive names with keywords (“Spicy Basil Chicken Rice” instead of “Spicy Delight”).
Slow confirmations or frequent cancellations hurt both your ranking and customer trust.
🛠 Solution: Keep the GrabMerchant app open during service hours and accept orders immediately. Keep inventory updated so customers never order something you can’t deliver.
A low review count or poor rating can scare customers away. Reviews are one of the first things they check before ordering.
🛠 Solution: Politely encourage happy customers to leave a review. A simple thank-you card or QR code in the delivery bag can help boost your rating over time.
If you’re closed during peak times, you’re missing the biggest sales opportunities.
🛠 Solution: Stay open for lunch (11am–2pm), dinner (5pm–9pm), and weekends. Consistent availability improves your ranking and customer loyalty.
Grab offers ads, loyalty programs, and special campaigns to boost visibility — but many restaurants don’t use them.
🛠 Solution: Test GrabAds for your best dishes or area. Join seasonal campaigns for extra exposure, and offer loyalty rewards to encourage repeat orders.
Don’t let low orders discourage you. With the right changes, your restaurant can thrive on Grab.
Contact: hello@thegrabmethod.com
Website: thegrabmethod.com
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