How to get Grab reviews

Introduction

On GrabFood, your star rating and customer reviews can make or break your success. A few glowing 5★ reviews can boost your ranking, attract new customers, and give your restaurant instant credibility. On the other hand, a low rating or lack of reviews can push you to the bottom of the search results and scare away potential buyers. If you want to grow your sales, you need a consistent flow of positive, genuine feedback.

In this guide, we’ll share proven strategies to get more GrabFood reviews – the kind that help you rank higher, win customer trust, and bring in repeat orders. Every tip is actionable, so you can start applying them today.

Tip #1 – Deliver Exceptional Quality, Consistently

No amount of marketing tricks will help if your food quality is inconsistent. Customers leave positive reviews when they feel their expectations are exceeded – every time. If one order is perfect and the next is disappointing, your ratings will suffer.

🛠 Action: Standardize your recipes, portion sizes, and packaging. Make sure the customer experience is the same whether it’s Monday lunchtime or Saturday night rush. The more predictable your quality, the more likely happy customers will leave a review without you even asking.

Tip #2 – Ask at the Right Moment

Many restaurants simply hope for reviews instead of actively asking for them. The best time to encourage a customer to leave feedback is right after a positive experience – when they’re still excited about their meal.

🛠 Action: Include a short, friendly message with the order, such as: “Thanks for ordering from us! If you enjoyed your meal, please rate us on GrabFood – it really helps our small business.” Some restaurants add a printed card or sticker with a QR code that links directly to the review section (where available).

Tip #3 – Personalize Your Orders

A little personal touch can turn an average customer into a loyal fan – and a loyal fan into a reviewer. Customers are more likely to write a review if they feel a real human connection with your brand.

🛠 Action: Add a handwritten “Thank you” note, a small freebie, or mention their name on the packaging. Personalization shows effort and appreciation, making it much more likely they’ll take the time to leave feedback.

Tip #4 – Fix Problems Before They Become Bad Reviews

Sometimes a customer’s experience isn’t perfect – maybe a drink spilled, or a dish wasn’t as expected. If you respond quickly and resolve the issue, you can often turn a potential 1★ review into a 5★ one.

🛠 Action: Monitor your GrabMerchant app for customer messages and complaints. If something goes wrong, offer a sincere apology and a replacement or refund when appropriate. Customers remember great recovery experiences and may reward you with a positive review.

Tip #5 – Run Promotions That Encourage Reviews

Special promotions can attract new customers who are likely to leave feedback, especially if they feel they got great value. More orders mean more opportunities for reviews.

🛠 Action: Offer a “first order” discount, free dessert with every meal, or a limited-time combo deal. Then, follow up each promo order with a polite review request in the packaging. Just make sure your promotion is profitable and sustainable.

Tip #6 – Keep Delivery Experience Smooth

Even if your food is amazing, a bad delivery experience can lead to poor reviews. Customers judge the entire order journey – from ordering to receiving their meal.

🛠 Action: Set accurate preparation times, pack orders securely, and avoid frequent cancellations. Partner with Grab’s delivery riders efficiently by being ready on time. A smooth delivery process often results in higher ratings and better written feedback.

Tip #7 – Monitor and Respond to Reviews

Engaging with customers after they leave feedback shows you care. Responding to reviews – both positive and negative – can encourage more people to leave their thoughts.

🛠 Action: Thank customers for positive reviews in the GrabMerchant app (if your market allows responses). For negative reviews, acknowledge the issue, explain what you’re doing to improve, and invite them to try you again. This public engagement builds trust and encourages others to share their experiences.

Ready to Boost Your GrabFood Reviews?

High ratings and positive reviews can transform your GrabFood performance – improving your ranking, visibility, and sales. The strategies above are simple to implement and can deliver results quickly when done consistently.