Account Care Plus · Keep it tuned, per platform per month
The account, watched week by week.
A renovation is a day of work. An account is a year of it. Prices move in your zone, campaigns run past their date, menu rows go quiet, reviews pile up unanswered. Account Care Plus is the month-by-month version of the read you already bought.
The year after the workLeft alone, or kept tuned · illustrative
Left aloneKept tunedOne lever moved
Check-Up or renovation delivered12 months on
What we watch, every week
Orders
Net per order
Rating
Cancellations
Refunds
Ad spend by campaign
Illustrative example. Not a client account, and not a promise of a result.
What's included
Any account, read by us or not. We start by reading it.
One short email a week. What moved, what we changed, and what we are deliberately leaving alone. Two minutes to read.
Listing and menu adjustments. One lever at a time, two to three weeks apart, so you can tell what actually worked.
The promo calendar, held. End dates kept, thresholds adjusted, campaigns that do not pay stopped instead of running on.
Reviews and refunds handled. Replies drafted within two days, refunds contested inside Grab’s seven-day appeal window.
A written review every quarter. What changed on your account, in your zone, and in the fee stack.
Account Care Plus
$249per platform, per month
Everything in Account Care Plus, plus your Grab campaigns run by hand and a plan for the season.
We read the account and your zone and hand you a ranked list of what to fix. You export the files.
$149 · 5 days
or
Account Check-Up Plus
The same read, with every line written out for you. We fetch the files ourselves.
$299 · 5 days
or
Account Renovation
The same read, then every change you approve is made for you.
$399 · 10 days
→
Then, every month
Account Care Plus
Whichever you took, or none of them, the account is watched from here. Account Care Plus keeps it that way: watched, adjusted and defended, week after week.
from $249/mo
A read first is the usual way in and it is not a condition: on an account we have not read, the first month is the reading, and the weekly rhythm starts from it.
The rhythm
What a month actually looks like.
Every week
We read eight numbers
Orders per trading day, gross and net per order, baskets above your threshold, rating and rating count, cancellations, refunds, and ad spend and orders by campaign.
Every week
You get one short email
What moved, what we changed, and what we are deliberately leaving alone this week. Two minutes to read.
2 to 3 weeks apart
We move one lever
Never two at once on the same measure. It is slower, and it is the only way either of us can tell what worked.
Every quarter
You get it in writing
What changed on your account, what changed among the restaurants you are benchmarked against, and what changed in the fee stack.
The two plans
What each one covers.
Account Care
$129per platform, per month
Every month, on your account.
Weekly read of the eight numbers, in one email
Listing and menu adjustments, one lever at a time
Promo calendar held: end dates, thresholds, campaigns stopped
Menu hygiene each cycle: dead rows, new dishes, translations
Everything in Account Care Plus, and the ad spend run by hand.
Grab feed and keyword campaigns run by hand, against a return floor
Negative keywords pruned, terms that spend without converting cut
Season plan: festival and holiday windows, planned ahead
Plus needs Merchant access: the campaigns are run on your account, not advised on.
On one account we read, the keyword campaign carried 219 terms that spent more than half the ad budget and produced no orders at all. That is not a setting you fix once. Plus is for accounts where the campaigns are big enough to be worth a hand on them every week.
Read this part
What Account Care Plus is not.
Not a photo service.
You supply the photographs. We say which are missing, in what order they matter, and how to shoot them.
Not kitchen work.
Portions, packaging and prep time are yours. We tell you when the data points at one of them.
Not a promise of results.
No percentage, no ranking, no order count. We commit to what we watch and change, not to what the numbers do next.
Not your ad budget.
What you spend on Grab campaigns is paid by you, to Grab. This fee buys the hand on the dial, not the spend.
Not a lock-in.
Monthly, cancel anytime with a month’s notice. Nothing is signed for a year.
Quick questions before you commit.
If yours isn't here, email us, a real person answers.
Can I cancel?+
Yes, monthly, with a month's notice. The six month price is five months of fee, the twelve month price is ten, so committing costs less, but the monthly plan is a real option and not a trap. Nothing we changed on your account is undone when you stop.
What do you change without asking me?+
Reversible settings inside the scope you approved at the start: category and dish order, descriptions, promo end dates and thresholds, campaign budgets within the range you set, and replies to reviews. Anything that changes what you sell or what it costs, so prices, deletions, new dishes, a new campaign type, is proposed and waits for your yes.
Is it priced per platform?+
Yes, like the check-up and the renovation. The first platform is the full price. Each additional platform adds half a plan, because the benchmark, the calendar and the season plan are shared across them, and only the account work is duplicated. GrabFood everywhere we work, plus foodpanda and LINE MAN in the markets they operate in.
How is this different from an agency retainer?+
An agency retainer bills the same whether or not anyone read your numbers that month. Here, every month starts with the weekly read, and the email tells you what we changed and what we chose not to touch. If a month has nothing worth changing, the email says that too.
Keep the account tuned.
Tell us which account we read for you and which platform you want watched, and we'll come back with the scope and the subscription link. From $249 a month, cancel anytime.